Manufacture WarrantyThank you for purchasing a STAGE LIGHT COMPANY product. We take great pride in the quality and performance of our products. Please follow the proper operation and maintenance procedures outlined in the documentation provided on the website. Should you need further technical assistance, e-mail us at
To secure the best possible service, please follow these simple steps:
• E-mail the STAGE LIGHT COMPANY oﬃce or use the only RMA system if you purchased through stagelightcompany.com to request a return authorization number (RMA#). Do not send a product without first securing an RMA#. Do not write the RMA# directly on the box. You must write it on a removable sticker, i.e., a shipping label.
• Products must be adequately packed and insured by you. Any damage during return shipment, whether due to inadequate packing, carrier mishandling or otherwise is your sole responsibility. Double-box all returns and surround it with suitable packing materials, such as styrofoam peanuts or foam.
• All shipping charges must be prepaid by you. STAGE LIGHT COMPANY will, at its own expense, return the repaired product to you provided that the return address is within the 48 contiguous United States and that the product is still under warranty (proof of purchase required. Please see warranty details on back page). STAGE LIGHT COMPANY will, in its sole discretion, select the method of shipment. STAGE LIGHT COMPANY only provides return shipment within the 48 contiguous United States. Return shipment outside of these areas is your sole responsibility.
PRODUCTS NOT UNDER WARRANTY:
Please notify STAGE LIGHT COMPANY that your product is no longer under warranty when you request your RMA#. Once the unit has been received, you will be contacted and advised of the cost of carrying out any repair unless the cost does not exceed $35.00USD, in which case the repair will be performed without seeking your prior approval. Repaired unit(s) will be shipped back to you upon receipt of payment for all work performed and return freight charges. All repairs have a 90-day limited warranty, valid from the date the repaired unit is delivered to the shipping agent for return to you, on replaced parts and repair labor against defects in material and workmanship.
The exclusions and limitations set forth in the original limited warranty apply to the repair warranty.
STAGE LIGHT COMPANY is not responsible for any loss or damage to additional items or accessories that are sent with returned products. STAGE LIGHT COMPANY is not responsible for delays in repairs or shipping.
PLEASE NOTE that it is essential that defective products reach STAGE LIGHT COMPANY at the address provided to you no later than the last day of the applicable warranty period. Warranty claims will not be considered for products received after the expiration of the applicable warranty period.
Revised: 05.09.2014 STAGE LIGHT COMPANY LIMITED WARRANTY FOR UNITED STATES
A. Stage Light Company, LLC (“Stage Light Company”) warrants this product for the periods set forth below from the date of purchase, to be free from defects in material and workmanship:
• 12 months for DMX-controllable lighting fixtures, video displays and DMX-512 controllers
This limited warranty is valid only for the original purchaser, is not transferable and is only applicable to products sold within the United States.
This limited warranty is limited solely to the above, applies only for the period set forth above, and is contingent upon Stage Light Company receiving the defective product no later than the expiration of the applicable warranty period, along with a description of the defect and the date of its discovery. Warranty claims will not be considered for products received after the expiration of the applicable warranty period. All warranty claims are judged under the terms of this limited warranty. A dated proof of purchase must accompany the returned product.
Warranty claims will not be considered without a dated proof of purchase. Current and consistent maintenance records must be maintained for all products covered under this warranty and supplied to Stage Light Company upon request (proper maintenance guidelines are detailed in the product technical documentation).
No agent, employee or representative of Stage Light Company may bind Stage Light Company to any terms or conditions beyond the scope of this limited warranty. Any provisions contained in the purchaser’s purchase order or any other purchaser document which conflict with the terms and conditions of this limited warranty or which are not expressly set forth in this limited warranty shall be of no force or eﬀect.
The purchase of this Stage Light Company product constitutes the purchaser’s acceptance of the terms set forth in this limited warranty. This warranty gives the purchaser specific legal rights. The purchaser may also have other rights which vary from region to region.
B. This limited warranty excludes any defects caused by, resulting from or relating to the following:
i. Parts prone to normal wear and tear including lamps, fuses, brushes, contact rings, zippers, lamp sockets and belts;
ii. misuse, abuse, improper handling, tampering or attempts to repair by or on behalf of the owner or any person not authorized by Stage Light Company;
iii. damage to the product resulting from acts of God;
iv. exposure to harsh or excessively corrosive environmental conditions (whether indoors or outdoors), including, but not limited to, extreme temperatures, humidity, atmospheric conditions (including salinity or pressure), radiation (UV, infrared or nuclear), shock and conditions which exceed the product’s Ingress Protection (“IP”) rating;
v. use of the product in a manner which exceeds the applicable product specification, including, but not limited to, exposure to excessive, insuﬃcient or other voltage conditions;
vi. installation or use of the product not in accordance with the technical documentation, Stage Light Company’s guidelines (as may be posted on its website at www.Stage Light Company.com from time to time or otherwise designated by Stage Light Company) or applicable building and electrical codes, regulations and standards;
vii. failure to maintain the product in accordance with the technical documentation;
viii. natural degradation and color shift of the LED source over the course of normal product use;
ix. slight deviations in the specified values of intensity and color that do not aﬀect the functionality of the product; and
x. use of the product not for its intended purpose.
This limited warranty shall be null and void if the original identification information on the product is missing or has been altered in any manner.
Stage Light Company oﬀers no warranty for any accessories, peripheral equipment or products not bearing the name Stage Light Company or a Stage Light Company brand, including, but not limited to, carry cases, third party wireless devices, cords, batteries, clamps, lamps and brackets (unless otherwise specifically stated). Any warranty or other claims relating to any such third party products are the sole responsibility of the manufacturer of such third party products and the purchaser must communicate directly with such third party manufacturer regarding such claims.
C. If a product fails within the warranty period and if, upon examination by Stage Light Company, it is found to have failed for a covered cause, Stage Light Company will, at its sole discretion, repair or replace the defective part or product or reimburse the purchaser a pro-rated portion of the purchase price based on the percentage of the warranty period still remaining as of the date that the returned product was received by Stage Light Company. Should a replacement part or product be discontinued or unavailable, Stage Light Company reserves the right, in its sole and absolute discretion, to substitute a comparable replacement part or product for the defective part or product. Stage Light Company’s warranty obligation hereunder is limited solely to the repair or replacement of or reimbursement for the particular parts or products found by Stage Light Company to have failed for a covered cause within the warranty period. In no event shall Stage Light Company be responsible to replace or reimburse purchaser for any products or portions of a system not found by Stage Light Company to have failed for a covered cause within the warranty period even if other products or portions of a system could not be repaired or replaced by Stage Light Company.
D. Costs of removal, shipping to Stage Light Company or its authorized representative and reinstallation are solely the responsibility of the purchaser. If Stage Light Company determines that the product is covered by this limited warranty, Stage Light Company will pay for the cost of shipping the repaired or replacement product or part to the purchaser at a location within the 48 contiguous United States through a method and timeline of its choosing. Costs of shipping repaired or replacement products or parts to any locations outside of the 48 contiguous United States is the sole responsibility of the purchaser. If Stage Light Company determines that the product is not covered by this limited warranty, the purchaser will have the option to pay for the repair (if the product can be repaired) and the purchaser shall be responsible for the cost of shipping the repaired product to the purchaser. Stage Light Company reserves the right, in its sole and absolute discretion, to decline any repair.
E. IN NO EVENT SHALL STAGE LIGHT COMPANY BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE LOSS OR DAMAGE OF ANY KIND, INCLUDING,
BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUES, LOSS OF USE OF THE PRODUCT OR ANY OTHER GOODS OR ASSOCIATED EQUIPMENT, DAMAGE TO ANY ASSOCIATED EQUIPMENT, COST OF CAPITAL, COST OF SUBSTITUTE PRODUCTS, FACILITIES OR SERVICES, DOWN TIME COST, INSTALLATION OR LABOR COSTS, OR CLAIMS OF THE PURCHASER’S CUSTOMERS, WHETHER BASED ON WARRANTY, CONTRACT OR NEGLIGENCE, ARISING IN CONNECTION WITH THE SALE, USE OR REPAIR OF THE PRODUCT.
STAGE LIGHT COMPANY’S MAXIMUM LIABILITY SHALL NOT, IN ANY CASE, EXCEED THE PURCHASE PRICE OF THE PRODUCT THAT GIVES RISE TO THE CLAIM.
EXCEPT FOR THE LIMITED WARRANTY SET FORTH HEREIN, ALL PRODUCTS SOLD BY STAGE LIGHT COMPANY ARE SOLD “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE EXPRESSLY AND SPECIFICALLY DISCLAIMED BY STAGE LIGHT COMPANY.
To secure warranty coverage, retain a copy of your dated proof of purchase, which will be required to verify warranty eligibility. Products under warranty receive priority for repairs.
This warranty does not confer any rights other than those expressly set out in this warranty and, except as otherwise set forth in this limited warranty, no credit will be issued.